Make an Educated and Informed Decision

Following is a list of questions to help you make an educated and informed decision in selecting the most appropriate non medical senior care service for your elderly family member or friend:

  1. How do you check-out the backgrounds of your employees?
  2. Are your employees bonded and/or insured?
  3. Do you provide your employee with workers’ compensation coverage, in the event they are hurt on the job?
  4. Do you withhold social security, federal, state and local taxes, or am I responsible for those?
  5. How do you train your employees?
  6. What are your rates and minimum hours of service?
  7. Do your rates change for evening, weekend or holiday services?
  8. Do I need to sign a contract?
  9. Do I get to help choose the caregiver or meet them in advance?
  10. Do you schedule the same caregiver for each visit?
  11. Can I change caregivers?
  12. What happens if the caregiver is sick?
  13. Does your office have a supervisor “on call” at all times?
  14. Can I adjust a schedule once it’s started?
  15. What type of records do you maintain in the home to keep us informed?
  16. How often do you bill for your services?
  17. If I have a complaint or problem whom do I talk to?

Can you provide 24 hour/7 days a week care?